you against any damage that may occur.
How do you ensure a consistent quality service?
We believe our service is only as good as our cleaners so every
effort is made to retain our staff by offering a high level of pay
and good working conditions. This ensures you are provided with
the same cleaners on a regular basis who get to know your home and
your individual needs.
Regardless of whether you are a regular or one-off client you can
expect the same high level of service. If for any reason however
you are dissatisfied with any aspect of your clean, please contact
us and we will endeavour to resolve the situation to your total
Who supplies the cleaning materials?
We have found that our customers have certain preferences to particular
cleaning products and so we use the items you have available. However,
don't worry if you have run out of a particular item as our staff
always carry everything needed to ensure your home is cleaned to
the highest standard. The cleaning materials usually required will
All Purpose Cleaner
Lime scale remover
How do I pay for the service?
We are able to take payments either by cheque, cash or standing
order, however we do ask that payment be made on the day of the
clean. If however you have forgotten, we will still clean your home
and we simply ask that you put a cheque in the post to us as soon
If I need to re-arrange or cancel a cleaning day
If you need to re-arrange our visit we require a minimum of 48
hours notice and we will try and reschedule an alternative day to
If 48 hours notice is not received we regret that the normal fee
will be payable, which is necessary to cover staff costs.
If you are away on holiday why not ask us to carry out some 'extra'
jobs such as cleaning the oven or fridge instead of the regular
What if my service falls on a public holiday?
If your regular service day falls on a public holiday we will notify
you in advance of an alternative date for us to visit.
Do we leave you with a key?
Generally most people are out when we arrive and so it is important
for us to be able to hold a key for your property. Keys are coded
individually with a reference number. Our code reference book and
keys are always kept separate.
What happens if something is accidentally broken
We will of course make every effort to take great care whilst in
your home, but in the unlikely event of anything being damaged or
broken we will leave a note detailing what has happened and contact
you as soon as possible. We also hold full Public and Employers
Are there any items you will not clean?
We will not clean any antique, delicate or valuable items. Please
make the office aware of any items of this nature so that special
arrangements for care can be made.
What if I would like to cancel my cleaning service?
If you are a regular customer then we require a minimum of 4 weeks
If you would like to cancel a 'one-off' booking then a minimum
of 48 hours notice is required.