Are our staff referenced and insured?

Yes – All our staff and fully referenced and insured. Housekeepers only employ the most trustworthy and conscientious of staff because we understand how important your home and your belongings are to you.

Whilst we always treat your home with the greatest of care it’s good to know that our full Public and Employer Liability insurance protects

you against any damage that may occur.

How do you ensure a consistent quality service?

We believe our service is only as good as our cleaners so every effort is made to retain our staff by offering a high level of pay and good working conditions. This ensures you are provided with the same cleaners on a regular basis who get to know your home and your individual needs.
Regardless of whether you are a regular or one-off client you can expect the same high level of service. If for any reason however you are dissatisfied with any aspect of your clean, please contact us and we will endeavour to resolve the situation to your total satisfaction.

Who supplies the cleaning materials?

We have found that our customers have certain preferences to particular cleaning products and so we use the items you have available. However, don't worry if you have run out of a particular item as our staff always carry everything needed to ensure your home is cleaned to the highest standard. The cleaning materials usually required will include:

All Purpose Cleaner
Bathroom Cleaner
Kitchen Cleaner
Glass/Window Cleaner
Lime scale remover

How do I pay for the service?

We are able to take payments either by cheque, cash or standing order, however we do ask that payment be made on the day of the clean. If however you have forgotten, we will still clean your home and we simply ask that you put a cheque in the post to us as soon as possible.

If I need to re-arrange or cancel a cleaning day

If you need to re-arrange our visit we require a minimum of 48 hours notice and we will try and reschedule an alternative day to suit you.
If 48 hours notice is not received we regret that the normal fee will be payable, which is necessary to cover staff costs.

If you are away on holiday why not ask us to carry out some 'extra' jobs such as cleaning the oven or fridge instead of the regular tasks.

What if my service falls on a public holiday?

If your regular service day falls on a public holiday we will notify you in advance of an alternative date for us to visit.

Do we leave you with a key?

Generally most people are out when we arrive and so it is important for us to be able to hold a key for your property. Keys are coded individually with a reference number. Our code reference book and keys are always kept separate.

What happens if something is accidentally broken or damaged?

We will of course make every effort to take great care whilst in your home, but in the unlikely event of anything being damaged or broken we will leave a note detailing what has happened and contact you as soon as possible. We also hold full Public and Employers Liability insurance.

Are there any items you will not clean?

We will not clean any antique, delicate or valuable items. Please make the office aware of any items of this nature so that special arrangements for care can be made.

What if I would like to cancel my cleaning service?

If you are a regular customer then we require a minimum of 4 weeks notice.

If you would like to cancel a 'one-off' booking then a minimum of 48 hours notice is required.


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